TERMS AND CONDITIONS

Last Updated: April 2026

Welcome to kateboydwilliams.com. By accessing this website, engaging with any content, downloading resources, purchasing products, or participating in any programme or coaching service, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. About Kate Boyd-Williams

Kate Boyd-Williams is a professional coach, educator, and sophrologist, based in the United Kingdom. She works with students, parents, and small teams to build confidence, manage pressure, and develop sustainable high performance through coaching and regulation tools.

Kate Boyd-Williams is not a licensed therapist, psychologist, psychiatrist, or medical doctor. All services are coaching and educational in nature and do not constitute medical, psychological, or clinical treatment.

2. Services and Offers

Kate Boyd-Williams currently provides the following services and products:

2a. Free Resources

• Free Exam Guide — a downloadable guide with practical strategies for exam season, available via email sign-up

• Podcast episodes — published for personal listening and educational purposes

• Blog articles, social media content, and email newsletters

2b. Digital Products

• Full Parent Guide (£25) — a structured digital guide with coaching techniques, regulation tools, and audio resources for supporting teenagers through exam season

• Exam-Ready Audio Toolkit (£45) — a complete set of guided audio practices for students, including Deep Calm, Quick Focus, Strong Recall, Exam Confidence, and Sleep Well

2c. 1:1 Coaching Sessions

• 1:1 Coaching Session (£110) — a private 30-minute session via Zoom, followed by a written action plan

• 1:1 Coaching + Personalised Guided Audio (£275) — a tailored coaching session with a bespoke guided visualisation audio created for the individual client and delivered after the session

3. Educational and Informational Purpose

All content, resources, sessions, and programmes provided by Kate Boyd-Williams are for educational and informational purposes only. This includes but is not limited to:

• Podcast episodes and show notes

• Email newsletters and social media content

• Downloadable guides and workbooks

• Audio practices and guided visualisations

• 1:1 and group coaching sessions

• Talks, workshops, and digital programmes

Not a substitute for professional advice. Content is not intended to replace professional medical, psychological, psychiatric, or therapeutic advice, diagnosis, or treatment. Always seek advice from qualified healthcare professionals for medical or mental health concerns.

4. Coaching Relationship

Coaching is a collaborative, solutions-focused process. It is not therapy or counselling and does not diagnose or treat mental health conditions.

Scope of coaching services

Sessions may address:

• Exam preparation, revision structure, and study skills

• Confidence and self-belief

• Stress and anxiety management techniques

• Emotional regulation (sophrology, breathwork, visualisation)

• Communication and family dynamics

• Wellbeing and performance mindset

Coaching does not address:

• Clinical mental health disorders requiring professional treatment

• Clinical diagnoses or assessments

• Medication management

• Crisis intervention or emergency support

• Direct therapeutic treatment of psychological conditions

Client responsibility

Clients and/or their parent/guardian agree to:

• Take responsibility for their own decisions and actions

• Seek appropriate professional help for medical or mental health concerns

• Inform Kate of any relevant health conditions that may affect coaching

• Understand that outcomes depend on individual engagement and circumstances

5. Coaching with Children and Teenagers (Under 18)

Parental consent

All direct coaching services with clients under 18 require written parental or legal guardian consent before the first session. No session will take place without valid parental consent on file.

Parents/guardians must:

• Complete and sign a Parental Consent Form

• Provide emergency contact details

• Disclose any relevant medical, mental health, or additional needs information

• Agree to be informed of any safeguarding concerns

Age requirements

• Minimum age: 12 years old

• Ages 12–17: Written parental/guardian consent required

• Age 18+: No parental consent required

Confidentiality with teenage clients

Kate Boyd-Williams respects teenage clients' privacy and aims to create a safe, confidential space. However, confidentiality has important limits:

Information shared with parents: General progress and session themes; any safeguarding concerns; issues affecting the young person's safety or wellbeing.

Information kept confidential (where safe to do so): Specific session content and personal reflections; details of conversations, unless disclosure is required.

When confidentiality must be broken: Risk of harm to the teenager or others; disclosure of abuse (past or present); safeguarding concerns; legal requirement to disclose; medical emergency.

Teenagers will be informed of these limits at the start of coaching.

Safeguarding

Kate Boyd-Williams adheres to UK safeguarding best practices. If concerns arise during coaching regarding the safety or wellbeing of a young person, Kate will follow UK safeguarding protocols, report concerns to appropriate authorities where required, and work with relevant professionals (school, social services, GP) as necessary. The safety of the young person is always the priority.

Parent communication

Before coaching begins, an initial consultation with the parent/guardian is required. During coaching, brief progress updates will be shared at a frequency agreed in advance. Parents have the right to request a parent-coach review session at any point and to withdraw consent and end coaching at any time.

Session format — minors

Sessions for clients under 16 require a parent or guardian to be present in the building or immediately contactable during the session. Sessions are conducted via secure video call (Zoom). Session recordings will only be made with explicit written consent and for supervision purposes only.

6. Wellbeing and Mental Health Monitoring

While coaching is not therapy, Kate maintains awareness of client wellbeing throughout sessions. If indicators of significant mental health decline, self-harm, disordered eating, substance use, or suicidal ideation are observed, Kate will:

1. Address concerns directly and age-appropriately with the client

2. Inform parents/guardians (for under-18 clients)

3. Recommend appropriate professional support (GP, CAMHS, school counsellor)

4. Pause coaching until professional support is in place, if appropriate

Crisis contacts: If a client is in immediate danger, emergency services will be contacted. Kate Boyd-Williams is not equipped to provide crisis support.

Emergency contacts for young people:

• Samaritans: 116 123 (24/7, free)

• Childline: 0800 1111 (24/7, free, under-19s)

• SHOUT Crisis Text Line: Text SHOUT to 85258

• NHS Mental Health Crisis Line: 111

• Emergency Services: 999

7. Techniques and Practices

Breathing exercises, sophrology practices, visualisation, and other regulation techniques are generally safe for most people. However, do not use these practices if you have respiratory conditions, cardiovascular conditions, panic disorder without professional support, pregnancy complications, or any condition affecting breathing or heart function. Stop immediately and consult a healthcare professional if you experience dizziness, chest pain, difficulty breathing, or any other concerning symptoms.

8. No Guarantees

While Kate Boyd-Williams provides evidence-based tools, practical guidance, and professional expertise, no specific results or outcomes can be guaranteed. Every individual is unique. Results depend on personal circumstances, consistency of engagement, and factors beyond Kate's control.

Clients acknowledge they are voluntarily participating and assume full responsibility for any decisions made based on content or coaching received.

9. Payment Terms

Payment for sessions, programmes, and digital products is due as specified at the point of booking or purchase. All prices are in GBP unless otherwise stated. Payment confirms agreement to these Terms and Conditions. Secure third-party payment processors are used.

10. Cancellation and Refund Policy

1:1 Coaching Sessions (£110 and £275)

• 48 hours' notice required for cancellation or rescheduling

• No charge if 48-hour notice is given

• Late cancellations (under 48 hours) and no-shows are charged in full

• Emergency exceptions considered on a case-by-case basis

• For the 1:1 Coaching + Personalised Guided Audio package: once the bespoke audio has been created and delivered, no refund is available for that element of the service

Digital Products (Parent Guide £25 / Audio Toolkit £45)

• Due to the nature of digital products, all sales are final once access has been provided

• If you experience a technical issue preventing access, please contact hello@kateboydwilliams.com within 14 days of purchase

• Refund requests for unopened or unaccessed products will be considered on a case-by-case basis within 14 days of purchase

Programmes and Workshops

• Refunds available up to 7 days before the start date

• No refunds after a programme has begun

All refund requests must be submitted in writing to hello@kateboydwilliams.com.

11. Digital Products — Access and Delivery

Digital products (guides, audio files, and toolkits) are delivered via secure link or third-party platform (e.g. Stan.store). Access is for personal use only and is non-transferable.

Programme access is granted for the life of the programme, not the lifetime of the user. Kate Boyd-Williams reserves the right to update, modify, or discontinue any product or programme, with reasonable notice given where possible.

12. Personalised Audio

Bespoke guided audio created as part of the 1:1 Coaching + Personalised Guided Audio package is created exclusively for the individual client named at the time of booking. It may not be shared, redistributed, resold, or used for any commercial purpose. It is for the named client's personal use only.

13. Intellectual Property and Copyright

All content created by Kate Boyd-Williams — including podcast episodes and show notes, guides, workbooks, audio practices, video content, social media content, email newsletters, course materials, and methodologies — is the intellectual property of Kate Boyd-Williams and is protected by copyright law.

Permitted use

• Listen to podcast episodes for personal use

• Download free resources for personal use only

• Share podcast episode links and public post links with proper attribution

Prohibited (without written permission)

• Copying, reproducing, reselling, or distributing any materials

• Using content in your own courses, sessions, or workshops

• Claiming frameworks, methodologies, or content as your own

• Sharing paid product or programme content with non-participants

• Creating derivative works based on Kate Boyd-Williams content

• Removing copyright notices or attributions

14. Podcast

Podcast episodes are provided free for personal listening. Episode content, show notes, and transcripts are copyrighted. You may share episode links and recommend the podcast. You may not download, reproduce, or redistribute episodes without permission.

15. Privacy and Data Protection

Kate Boyd-Williams collects and processes personal information in accordance with UK GDPR and the Data Protection Act 2018. Please refer to the Privacy Policy at kateboydwilliams.com/privacy-policy for full details on data collection, use, your rights, and cookies.

Email communications

By subscribing to the newsletter or email list, you consent to receive educational content, podcast updates, product information, and occasional promotional content. You may unsubscribe at any time.

Coaching confidentiality

1:1 coaching sessions are confidential except where: there is risk of harm to you or others; safeguarding concerns arise regarding a minor; disclosure is legally required; or a medical emergency occurs.

16. Third-Party Links and Platforms

This website and associated content may contain links to third-party platforms (e.g. Stan.store, Zoom, Squarespace, email providers, podcast platforms, payment processors). Kate Boyd-Williams is not responsible for the content, accuracy, privacy practices, or terms of use of external platforms. Links are provided for convenience only and do not constitute endorsement.

17. Limitation of Liability

To the fullest extent permitted by law, Kate Boyd-Williams shall not be liable for any direct, indirect, incidental, or consequential damages; loss of profits, revenue, or data; personal injury or emotional distress; or outcomes arising from use of any content, service, or product.

You agree to indemnify and hold harmless Kate Boyd-Williams from any claims, damages, or expenses arising from your use of services or content, violation of these Terms and Conditions, or violation of any third-party rights.

18. Changes to These Terms

Kate Boyd-Williams reserves the right to modify these Terms and Conditions at any time. Changes take effect immediately upon posting to this website. The 'Last Updated' date at the top of this page will reflect any changes. Continued use of services after changes constitutes acceptance of the revised terms.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with the Privacy Policy at kateboydwilliams.com/privacy-policy, constitute the entire agreement between you and Kate Boyd-Williams in relation to your use of services, products, and this website.

22. Contact

For questions about these Terms and Conditions, licensing requests, or permissions:

Email: hello@kateboydwilliams.com

Website: kateboydwilliams.com

23. Acceptance

By using this website, accessing any content, or engaging with any service or product offered by Kate Boyd-Williams, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree to these terms, please discontinue use immediately.